About Future Within

1.      We are looking forward to working with you

• We are Future Within (Intentional Nature Pty Ltd trading as Future Within ABN 12 655 251 782, (FW, we, or us), and we holistically support you to remember all of who you truly are and to find your path to doing more regenerative business.

• You, or your means the people or businesses who buy Services from us (Clients) and includes Visitors to our Site.

This document sets out how we deliver our Site and Services to you (Terms).

2.      Our Core Values

We would appreciate if you would acknowledge our Core Values. You’ll need to interact with us and our community in line with these values. These are:

• Integrity

• Respect

• Growth Mindset and Expansion

• Earth-Alignment and Sustainability

• Transparency

• Collaboration

About these Terms

1.      These Terms are our guidelines for collaboration

Welcome to our community

• These Terms apply to everyone who visits our Sites or buys our Services, so we’ve tried to make them easy to understand and fair.

• If you don’t agree to our Terms, that’s okay, but you must stop accessing and using our Sites and Services, and you won’t be able to attend our Programs (which includes our Mentoring, Programs, Retreats, Masterclasses, Workshops, and Events).

2.      How these Terms create an agreement with you

Our agreement with you is made up of distinct parts.

Our agreement with you is set out in:

• each separate Program Overview and any associated FAQs,

• these Terms, and

• our Privacy Policy and other policies available from our Site.

Together, these make up our agreement with you about how we will work together (Agreement).

• If the distinct parts of this Agreement conflict with each other, the document listed higher in the above list takes priority to the extent of any conflict.

• By visiting our Sites, you agree to these Terms, as well as our Privacy Policy.

• Each Program you buy from us creates a separate Agreement between us.

Buying our Services

3.      Buying from us

When you buy our products or services, or become our Client, other specific terms apply as well as these Terms.

For example, Program specific terms, such as, how long a course is available, or the number of Sessions included in your Program.

• We generally ask for payments upfront and may offer options for paying Fees by instalments.

• We may also pass on some expenses to you, which we will invoice you for. We’ll let you know what the expenses will be before we incur them.

For example, reasonable travel expenses if you ask us to run a workshop in person.

4.      Prices

Prices we display on our Sites are in Australian currency and include GST (if it applies).

• We might update our prices from time to time. We don’t have to give you notice if we change our pricing.

Using Information, Content, and IP

5.      Protecting personal information

We handle information you give us in line with our Privacy Policy, available at our Site.

• When you buy our Services, you consent to our collection and use of your information in line with these Terms and our other policies, including for marketing purposes (which you can opt out of at any time).

6.      Protecting Confidential Information

We both agree Confidential Information is commercially sensitive and valuable, so that unauthorised disclosure or use of the other’s Confidential Information could cause considerable damage.

• Confidential Information can only be used for the purposes set out in these Terms (i.e. the purpose of buying, supplying, or marketing our Services).

• Neither of us can use or disclose the other’s Confidential Information for a purpose not allowed under the Terms without express written consent from the other.

• As part of our Programs and especially at Events and Retreats, attendees may share personal information and stories.

  • You agree to keep the information and personal stories of other attendees in strict confidence, and you must not share private stories of others.

For example, if you attend a retreat and participants share stories about their challenges, you must not share those stories with your family and friends or anyone else.

7.      Ownership of Intellectual Property (IP)

No changes to pre-existing Intellectual Property

Both of us acknowledge that any pre-existing IP rights remain the property of the owner and remain unchanged by this agreement, unless expressly set out in a Program Scope.

When we create content specifically for you

• We grant you a limited license to make use of our Intellectual Property within our Content to the extent needed for you to use a Service you buy from us.

For example, if we collaborate with you to develop a new business strategy, you get a licence to use the business strategy content (after you pay us) and we retain ownership of the frameworks used to develop the strategy.

8.      Our Content

Your obligations when using our Content

• We own or licence all rights (including intellectual property rights) in our Site and all Content.

• Accessing our Site or Content does not grant or transfer you any rights in our Site or Content.

Content means all tools we create, develop, or use to supply products and services which might include access to written information, video, audio, digital products, workshops, strategy plans, content on our Site, and / or webinars.

• As part of the Services we supply, we may include access to some of our own Content.

• We don’t guarantee a specific type of Content will be available for a set length of time and some Content is only available on a limited or single-use basis.

• Buying our paid Content gives you a limited licence to use that Content for your own personal use.

  • As long as you give us credit by linking back to our site (e.g., via @future_within_), you can quote us and re-post up to 100 words on another site.

• However, unless you get our written permission first, you are not allowed to:

  • Sell or re-use Content for commercial purposes

  • Re-post our Content in full elsewhere; or

  • Change, edit, copy, or use, in whole or in part, any Content (except when it is supplied to you for that purpose);

  • Breach IP rights connected with our Site or Content, including changing our Content, causing a Resource to be added to another website or creating derivative works from our Content.

Using our Content as part of our Services

• Unless we give you permission in a Program Overview, you must not copy or create derivative, imitative works of our Content or sell or claim ownership to our Content;

• In addition to being disappointed that you have done this, if you misuse our content, we may take action to protect our rights without further notice to you.

If you have questions or want permission to use Content, let’s have a chat.

9.      Feedback you give us

Testimonials and feedback you give us

• If you give feedback in a public forum, you give us permission to use that content and related personal information publicly.

For example, we may take a screenshot of a positive Google review or Instagram story and use that material to promote Future Within.

• If you send private feedback, you give us permission to use that content anonymously on our Sites. We won’t attach private feedback to you by name without getting your permission first.

• If you give permission and later change your mind, let us know and we’ll make reasonable efforts to remove it.

Using our Site

10.      Use our Site in line with these Terms

Our Site has information, and Content which we spent time and energy crafting.

• We are happy for you to access our Site and Content but only if you use them as set out in these Terms.

  • We grant you a limited licence to use our Site and Content as set out in these Terms.

  • Using our Content in any other way is not allowed unless we first give you written permission.

• Our Sites are not intended for children under the age of 16.

You must not use our Site and Content in a way that competes with our business or breaches our IP rights. If you want to collaborate or license our Content for your own use, then let's have a chat.

We don’t tolerate bad behaviour on our Site

When you use our Site and Content, you must not do (or try to do) anything unlawful or which we reasonably think is inappropriate or might damage our reputation.

• You must not modify, or knowingly send viruses or other disabling features that may damage or interfere with our Site.

• Engaging in this kind of bad behaviour may result in us reporting you to relevant authorities and/or removing your access to our Site and Content without notice.

Security

We have systems and processes to store and manage information, but the internet and our Sites may not be 100% secure.

11.      Affiliate links

We have partnerships with some third parties who offer products and services we love. Some of the links on our Site are affiliate links. This means we may earn a small commission if you purchase after clicking on these links. We’ll disclose when something is an affiliate link or paid partnership, so that you can make an informed decision about your purchase.

12.      Closing down our Site or excluding you from our Site

We may, at any time and without notice to you, close our Site or parts of it.

• We can exclude anyone from our Site. This will generally be because they engaged in the bad behaviour mentioned above. In other situations, we’ll try to give you reasonable notice of changes to your Site access.

• We’re not responsible for any loss or damage you suffer in connection with our decision to exclude you from the Site or close down the Site, or stop selling any one of our Services, Events, or Programs.

Working with us

13.      Rescheduling

We know sometimes things happen which mean you might need to reschedule. If you need to change a one-on-one Session, please let us know as soon as you can. This allows us to offer time to other Clients and try to reschedule your Session or slot you into a different Service if appropriate.

Events, Programs, and Sessions

• Some group Events, Retreats, Programs, and Sessions that are open to the general public cannot be rescheduled by you.

• Some Programs are self-paced, so we may be able to pause or adjust the Program Period and the timeframes for completion.

See our Events Section for details around changes to Events and Retreats.

Changing One-on-one Sessions

Session Change Notice: We need at least 48 hours’ notice via email to reschedule a Session.

• If you arrive late, the Session may still end at the scheduled time.

• No show: If you don’t attend a Session without giving the required Change Notice, you’re not entitled to a refund.

Changing Programs or ending a Program early

Program Change Notice: We need at least 30 days’ notice via email to be able to consider rescheduling a Program.

• If you can no longer attend a Program, let us know as soon as you can so we can credit your Fees towards a future Program in the next 12 months.

• We may charge a reasonable Fee if you need to reschedule a Program without the required Change Notice.

If you end a Program during a Program Period (or if we end our agreement with you because of your actions, see Termination and suspension):

• Because of the access we give you to our Content, the type of Services included and the work we have already completed, you’re generally not entitled to a refund; and / or

• We may charge a reasonable fee to cover our costs, Services delivered, and access to Content.

Please see the discrete Program Overview and any associated FAQs for applicable details for each Program.

14.      Attending our Events and Retreats

Connecting in real life and online

We love bridging worlds and supporting you to have experiences to deepen your connection to all that you are in the digital world and in the real world with our in-person Programs (including Retreats) which we collectively call ‘Events’.

• Events we host and the Event details are set out on the relevant Site page for the Event.

• The Site page for each Event will set out the various inclusions and details for the Event, such as Fees, dates, times, and places.

• You can buy tickets to our Events online.

  • When you buy a ticket to an Event, you agree to these Terms.

  • If you haven’t paid in full for an Event before the Event, we might cancel your ticket, or you might not be able to attend, and we might refuse your entry.

Tickets are generally not refundable

When you buy an Event ticket, it is generally not refundable unless the Event is cancelled or rescheduled.

• We deploy resources, make bookings, hire team members, and otherwise make plans on the basis of each attendee. These are costs that we incur which we might not be able to recover if you cancel your purchase.

• If you are no longer able to attend an Event, you can try to find someone else to attend and transfer your ticket, see below.

See Event changes for details of what happens if an Event or Retreat is cancelled or rescheduled.

• To discuss your circumstances, please contact us to explain why you need a refund via email.

Transferring your Event ticket

• We know that sometimes things happen, so we understand you might need to transfer your Event ticket to someone else if you can no longer attend.

• To transfer your Event ticket, please let us know at least 3 days before of the Event via email.

• Please see our Site for relevant Retreat FAQs for transferring places for Retreats and any costs involved.

We may take photos and videos at Events

• We like to capture the magic of our Events to encourage others to come along.

• When you attend an Event, you agree you may be photographed or filmed, and we may use such photos and video for promotional purposes.

  • See our Privacy Policy for more details on how we manage personal information.

15.      Event changes

We can make changes to Events

Given the changing nature of legal requirements for Events, we may need to make changes to Events.

• We might need to make changes on short notice. We’ll contact you via email to keep you up to date on Event details.

  • It is your responsibility to make sure you can receive our emails about Events.

We might need to cancel or reschedule Events

We might need to cancel, change, or reschedule Events for various reasons.

For example, if a key facilitator becomes unwell, if the proposed location for the Event is no longer suitable, if restrictions relating to number of attendees or venues change, and other reasons.

• If we need to reschedule an Event from its original date, and you aren’t able to attend the updated Event, you can request a credit to the value of the Event ticket to use towards a future Event

  • You must let us know you can’t attend within 7 days from when we advise you the Event is rescheduled in order to be eligible for a credit.

  • Otherwise, we’ll assume you are happy to go ahead with the updated Event, and standard approach to Events will apply.

• If an Event is cancelled, we’ll give you a credit to the value of the Event ticket to use towards a future Event.

  • You can claim a refund for the ticket Fees (less any processing fees or other fees) if you let us know within 30 days from when we advise you the Event is cancelled that you would like a refund instead of a credit.

• If we refund or credit you for changes to an Event, that is your only remedy for changes to Events.

  • You are responsible for other costs, such as accommodation bookings or travel costs to attend an Event.

  • You may want to consider booking transferable transport options in case of unforeseen events impacting on our ability to hold Events, or your ability to attend an Event.

16.      Respecting others and acting safely

Safety first

• Some of our Events involve or offer access to physical activities such as meditation, massage, swimming, walking, yoga, and other activities.

• You agree to conduct yourself in a safe and appropriate manner at all times, following the Event rules and instructions from facilitators.

• We use reasonable care and skill to provide a safe Event, and we generally require you to sign a liability waiver to attend most in person Events. This is because of the inherent risks for most physical activities and exercise.

• If we reasonably believe you are not acting in a safe, appropriate manner, we may ask you to change your behaviour, leave an Event, or otherwise refuse entry to an Event.

Treat everyone with respect

• We aim to create a respectful space at all Events.

• If we reasonably believe you are not acting in a respectful, appropriate manner, we may ask you to change your behaviour, leave an Event or otherwise refuse entry to an Event.

Products

17.      Product delivery

We deliver physical products to addresses in Australia only.

• Delivery factors are outside our reasonable control and so, delivery timeframes are always an estimation.

Please check details are correct

You are responsible for getting delivery details and other address information correct.

• If we follow your instructions and you have given us an incorrect address, we are not responsible for any address errors or re-direct costs.

Risk in products

Risk in products transfers to you after products leave our (or our partners’) premises for delivery to your nominated address.

Check your products when they arrive

• We take reasonable care when packaging products for delivery. If there is an issue with damage during delivery, please let us know promptly. See the Resolving Issues section below for more details.

If you cause a delivery delay, we may charge you extra

In some circumstances, we may charge you reasonable Fees if additional delivery Services are required, including:

• You gave us an incorrect or incomplete address and we need to re-deliver an item; or

• Our delivery partners cannot leave your products in a secure place or you’re not available to accept products.

We recommend you arrange for delivery to a commercial address where someone will be present during business hours.

If we become aware of a delivery delay, we will keep you informed

In some circumstances, delays may occur in the delivery network which can cause delays in the expected arrival of your product. If we become aware that a product’s expected arrival time will be delayed, and which is not due to any of the errors mentioned above, we will follow up with the delivery partner and keep you informed of the expected arrival times.

Results and expectations

18.      Results from our Services

Your results depend on many varied factors

Whilst we work with you to share experience and wisdom that can support you to help transform your approach and your business, we cannot guarantee particular business or personal outcomes from buying our Services or attending a Program or Event. Outcomes you see will depend on many varied factors including:

• Your level of self-direction and readiness to explore your own approach to life more deeply;

• Your ability and willingness to explore and/or implement our suggestions;

• Your business knowledge, understanding of your target market, and progress on your business vision so far; and,

• Accuracy and completeness of information you provide us, and other factors.

19.      Your wellbeing is your responsibility

• When you work with us, we explore many areas of your life, however you understand and agree that our Services:

  • are not medicinal or therapeutic and do not substitute for therapy if needed, and does not prevent, diagnose, cure, or treat any mental disorder or medical disease.

  • must not be used as a substitute for counselling, mental health care, substance abuse treatment, or other professional advice by medical, legal, financial, or other qualified professionals.

• If you are currently working with a mental health professional, we recommend you let them know about the Services and work we may undertake together and consider whether our Programs are right for you.

• You agree you are solely responsible for:

  • creating and implementing your own physical, mental, and emotional wellbeing; and

  • your decisions, actions, omissions, and results in relation to the Services and interactions with Future Within and our team.

• Our Services and mentoring/coaching involve a comprehensive process that may cover different areas of your life, including work, finances, health, relationships, education, and recreation.

  • You agree that deciding how to handle these issues, incorporate any principles shared, and implement choices is exclusively your responsibility.

20.      We use reasonable care + skill

We use reasonable care and skill to deliver our Services to you, however you agree that:

• We cannot promise our Services or Content will be continuously available or fault free;

• If things outside our reasonable control impact on our ability to supply the Service, you agree we are not responsible for impacts on you as a result; and

• Services and related content are provided in good faith, based on information you provide us, and you are responsible for your use of our Services.

For example, if you or your team don’t complete tasks assigned on time so the information we provide isn’t as impactful or you misinterpret our advice, so you waste time completing unnecessary work, we’re not responsible for that outcome.

• You understand that changes in general business trends, your chosen industry, product / market mix, and other factors might mean our advice is no longer accurate or as impactful as intended, despite our best efforts.

21.      Paying for losses and limiting liability

If you cause us loss, you’ll need to compensate us

• You must pay us for any loss you cause us that arises from your use of the Site or your breach of these Terms (such as misusing our Content).

• To the extent allowed by law, you must pay for costs we incur caused or contributed to by:

  • inaccurate or misleading info you give us,

  • your breach of these Terms or our other policies,

  • your breach of any applicable laws or regulations, or

  • your use or misuse of Services or our Content.

For example, if you misuse our Content by re-selling it or claiming it as yours and we suffer loss, you will need to pay us for that loss.

Limiting our liability to you

Nothing in these Terms restricts consumer laws that may apply to your purchase of our products and services.

• To the extent allowed by law, we exclude all liability for claims by you or a third party for all forms of loss or damage, including loss or inaccuracy of data or loss of business profits or revenue.

  • Unless we directly cause your loss through negligence or wilful misconduct, we are not responsible for loss from you using our Site, Products, or Services (or inability to use).

  • Where we can’t exclude liability, our total liability to you is limited to us re-supplying the relevant Service to you or refunding the Fees you have paid to us.

Resolving issues

22.      We’ll work together to resolve issues

Let’s talk to resolve your issue

We always aim for happy Clients, so if you have any questions, let us know so we can help fix things.

• If a dispute crops up under these Terms, we both agree to act reasonably to resolve it and act in good faith.

Resolving disputes

• If you have an issue with our Services, you’ll need to work with us so we can help resolve that issue. Contact us via email and include relevant information so we can help resolve your issue.

• We will confirm that we have received your complaint within 5 business days and work to investigate and resolve your complaint within 14 days. If we can’t resolve your issue after this, we will be in touch to set out some proposed next steps.

23.      Refunds and replacements

Change of mind

If you change your mind, unfortunately we cannot offer a refund after you confirm your purchase. Once you place an order, you cannot cancel your order or get a refund if you change your mind.

If things aren’t right

You have certain rights under the Australian Consumer Law (ACL), and nothing in these Terms excludes your rights to Consumer Guarantees.

• For Products, you’re entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. For a failure that isn’t a major failure, you’re entitled to have products repaired or replaced.

• For Services, you may cancel a Service we provide and claim a refund for unconsumed Services if there is a major problem with the Service. Examples of a major problem includes if a Service is:

  • delivered with an unacceptable level of care and skill; or

  • unfit for the purpose you asked for; or

  • not delivered in a reasonable time when we haven’t agreed a specific date; or

  • unsafe or makes a situation unsafe.

• For Services with minor problems, we assist you to have Services fixed.

Access to our Content

• If we give you access to digital download or other Content, unless we’ve completely underdelivered on what we promised, you generally aren’t entitled to a refund.

• If a refund is required by law, we’ll provide that refund. In other situations, we may choose to offer refunds at our discretion. We may decide to refund a portion of Fees already paid, less reasonable costs incurred for Content accessed or Services delivered and / or administrative costs.

Additional product warranties

The product or Services you buy from us might come with an additional warranty on top of your rights under Australian Consumer Law.

• When provided, the warranty period, provisions and the person providing the warranty relating to your purchase vary according to the product or Service you have purchased.

• Please check product packaging and brochures to see the warranty term and relevant conditions.

24.      Delay

Things outside our reasonable control

Neither you or we are liable to the other for a delay or failure to perform obligations in this Agreement caused by circumstances outside of reasonable control, other than the payment of money. If we become aware of anything likely to result in a material delay in or failure to perform any Services, we will let you know promptly.

25.      Termination + suspension

We might suspend or end this Agreement

We will try to discuss and resolve issues with you first, but may suspend or terminate a Program or Service at once if:

• You do not pay us undisputed Fees after we have given you reasonable notice to pay; or

• You’re in breach of this Agreement and either you can’t fix that breach, or you don’t fix the breach after we give you a reasonable time to fix the breach; or

• You fail to give us instructions or complete your obligations within a reasonable time; or

• We reasonably consider mutual trust and confidence no longer exists in our relationship with you, or your behaviour is likely to damage our reputation.

26.      Actions after termination or suspension

If we end or suspend a project with you or end an Agreement with you because of your behaviour or breach of the Terms:

• You must pay for Services you received up until the Agreement ends;

• We may decide to refund a portion of Fees already paid, less reasonable costs we incurred for Services delivered and / or administrative costs; and

• You are no longer allowed to use our Content included with our Services.

General details

27.      General agreement details

Changes to these Terms

We can change these Terms from time to time, so check over them when you visit or buy from us to make sure you’re still ok with them.

• We don’t promise to keep our Site updated, so we’re not responsible if Content or info is inaccurate or out-of-date.

Changes to our products and Services

From time to time, we update pricing or descriptions of products and Services on our Site.

• We might need to refund or cancel your online orders if our Site information or products and services are incorrect.

• We try to do this within a reasonable time of realising the error.

Survival

Some rights and obligations under our agreement with you remain in force after these Terms expire or end. These include the rights and obligations under the following sections: Our Content, Protecting Confidential Information, Paying for losses and limiting liability, and Actions after termination or suspension.

Other general terms

• Passwords: If we give you a username and / or password to access Site features or Content, you must keep those details confidential. You are responsible for any unauthorised use or misuse of your passwords and resulting use of the Site and Content.

• No waiver of rights: The delay or failure to exercise rights or a partial exercise of rights is not a waiver of those rights.

• Invalid terms severed: If a court of law decides one or more parts of these Terms are invalid or unenforceable, those parts are severed from these Terms and other parts remain in full force and effect.

• Governing law: The laws of Victoria govern these Terms.

28.      Dictionary

Capitalised words have the following meanings in this Agreement:

• Confidential Information includes all material, IP, non-public, business-related information disclosed or made available to the receiving party through any means, relating to a party’s business but excludes information that, without breaching this agreement, is already public or known to the receiving party.

• Content means all tools we create, develop, or use to supply you a Service (including a Program or Event), which might include one or more of the following: access to videos, written information, audio, digital products, workshops, training plans, feedback, advice, Site content, and / or webinars. We always retain ownership of all our Content unless expressly agreed otherwise.

• Events are Programs which we run in person (as opposed to just online) and also includes Retreats.

• Fees means the charges you pay to us for the Services we provide, as set out in a Services or Program Overview, or as otherwise agreed with you.

• Intellectual Property (IP) means any and all of the following in any jurisdiction throughout the world: trademarks and service marks, including all applications and registrations, and goodwill connected with the use of them, patents, copyrights, Site, and internet domain names, including all related applications and registrations, trade secrets and confidential know-how, other intellectual property and related proprietary rights, interests, and protections. Our Content forms part of our Intellectual Property.

• Products means the physical items we may offer for sale on our Site or at Events from time to time.

• Program means the various products, Services, Workshops, Masterclasses, Portals and Events we offer to our Clients, bundled up with different inclusions as detailed in a Program Overview and any associated Frequently Asked Questions.

• Program Overview means the details for the Services you buy from us as set out on our Site or agreed separately with you in writing and which outlines (for example) the type of Services you buy, the Event details, the length and type of Program, the included Content, as well as the applicable Fees. The details of the Program Overview may also be supported by an associated Frequently Asked Questions section.

• Program Period means the set period during which we will provide the specific Services in an agreed Program Overview.

• Retreats means an Event that may last for multiple days, and the details of which are outlined in its own Program Overview and Frequently Asked Questions section.

• Services means the various in person and online Programs, Events, Retreats and mentoring, products and services offered by us from time to time, including face to face and online courses, coaching, consulting, workshops, and other related products and services.

• Session means scheduled time we agree with you to spend with you to work on helping your business and providing our Services to you.

• Site includes our website www.futurewithin.com.au, and our presence on third-party applications such as social media platforms like LinkedIn and Instagram.

If you have any questions or notices about these Terms or our other policies, please contact us, we are happy to help. 

Last updated 13 January 2025.